Shipping/Terms & Conditions

How to Order

Buying through Dreamy Kidz website is so easy and convenient.  Quite simply, when you see a product you would like to purchase just click on the 'Add to Order' button.  This will then add the item to your shopping cart.  You may then "continue shopping".

If you have finished selecting all the items you wish to purchase you will need to select your postage option - Standard Shipping, Express Postage or Pick Up with prior arrangement.  

Proceed to the checkout, and complete all of your details for delivery including your email address.   You will then be redirected to the Secure Payment gateway where you can select your payment method.

A final summary and confirmation of your order will appear on screen and in addition  you will also receive an email confirmation of your order.

For any assistance with placing or tracking an order, please contact us and we will be happy to help you. 

Acceptable Payment Methods

When you shop on-line we accept 'electronic payments' using the EWAY or PayPal system via Visa, Mastercard, Bankcard or your own PayPal account.

We are aware that some of our customers may not have the ability to pay via a card so we also have the option for you to deposit funds directly into our account by 'Direct Deposit'.  We do request payment is made within 5 business days of your purchase as we are unable to hold items longer than this period.  If you do require further time to make your payment please contact us to make arrangements. Our account details will be made available at "checkout" and if you choose this method of payment we just require your surname as a payment reference. 

We also accept 'money orders and cheques' by post.  Our postal address will be displayed in your order confirmation for this payment method.  Please note your order will not be dispatched until your cheque has cleared (3 business days).

We would like to advise that placing an order is a commitment to purchase from us and we request that payment is received within 5 days of purchase date (with exception of cheques/money orders we allow 14 days for receipt of cheque/money order).  We understand there can be some instances where unforeseen circumstances may occur so please contact us if you need to make alternative arrangements.

 Can I place my order over the phone?

As we can get very busy, there are times where we may not be able to answer the phone immediately so the quickest and convenient way to place your order is on-line.  If you are calling with a question about a particular product we would be happy to place your order over the phone at this time.  Should you feel uncomfortable using your credit card online, you can pay via Direct Deposit or cheque.  Detailed information will be displayed in your order confirmation if you choose to pay by either of these methods.

 Postage Information

We deliver everywhere within Australia including PO Boxes, Businesses and home addresses.  Delivery time frames are as follows:

Postage Option

Delivery Time Frame

Standard Post - $8.95 Flat Rate Australia Wide

Includes Postage Insurance and Tracking

2 - 5 business days dependent on location  (some remote areas or locations in WA may take up to 10 days) 

Express Post - $15.00 Flat Rate Australia Wide

1 -2 working days (Australia Wide) 

Couriers Please and Sendle are our selected method of shipping, however we may use Australia Post in some instances.  If you choose the Express Post Option, your item will be sent via the Australia Post Express Postal Service.  Your order can be left at the address with your prior authority, however both Dreamy Kidz, Couriers Please and Sendle Couriers can not be held liable for items that go missing. 

Please contact us for International Delivery. International customers are also welcome to place orders for delivery of gifts to family and friends in Australia.

All orders are dispatched within 48 hours of receiving payment.  At Dreamy Kidz we offer our customers a choice of shipping methods, Standard Post or Express Post.  Tracking and insurance is provided with all Standard Post items and Tracking only is provided with Express Post.  If you are ordering a fragile item we recommend selecting Standard Post as this is covered by the couriers insurance.

If you are based in Sydney we are also more than happy to arrange for you to Pick Up your items from us.  Please use the "Contact Us" tab to find out more information.

For overs of $250 and over you will receive FREE STANDARD POSTAGE to a street address (PO BOX addresses excluded).  Express Post will still be available for a flat rate fee of $15. 

Returns Policy

At Dreamy Kidz, we take great pride in the premium quality and safety of our products. We do understand there may be some instances in which you may want to or need to return goods, for which we are happy to oblige under some reasonable circumstances.

Faulty Goods:

If your product is faulty please contact us within 14 days of the original date of purchase and send it back to us for review.  If the product is deemed faulty we will replace the product and refund your incurred postage costs (standard and registered post only - Express Post excluded).  Some electrical products come with a 12 month Warranty and this will be noted on your order.  We recommend sending any item back to us via Registered mail as we can not be held responsible for items sent back to us being lost within the postal service. 

 

Refunds / Exchanges:

Dreamy Kidz does not normally give refunds if you simply change your mind or make a wrong selection.  However, we will be happy to arrange an exchange or credit voucher if you return the product to us, in its original packaging with any tags attached, within 14 days of purchase receipt.  Postage to return your item to us is at the customers expense and will not be refunded.  There will also be an additional delivery fee prior to dispatch of exchanged goods.  It is also highly recommended that any returns are sent via Registered Post as Dreamy Kidz will not be held responsible for items going astray or being damaged in the mail.  All returns are processed within 7 days of receipt.  Dreamy Kidz reserves the right to refuse a return if the above conditions are not met.  

Sale Items:

Items purchased on SALE are not covered by our Returns and Exchange Policy unless deemed faulty.

Address for returns:

Please contact us via phone or email prior to sending your item back to us at:

Dreamy Kidz
Level 3, 340/110 Pacific Highway, North Sydney, NSW 2060.

 Cancellation of orders 

To cancel or modify an order, please contact us immediately. Unfortunately, we are unable to accept cancellations or modification for orders that have already been shipped.

 Will my information be safe?

Dreamy Kidz uses EWAY and PayPal for the processing of all electronic and credit card payments which is secured by two of the world's most advanced fraud prevention systems.  Any personal information, which we receive through your order/inquiry, will be kept confidential and in no way be shared with, or sold to any third parties under any circumstance.  Please refer to our Privacy Policy for more information.